In her current role, Debbie provides dedicated support to Mr Ricardo Camprodon, managing a variety of administrative duties with precision and efficiency. Her responsibilities include coordinating patient appointments, handling correspondence, and serving as a vital link between patients, clinicians, and multidisciplinary teams (MDTs). Debbie is highly skilled in organising patient pathways, ensuring seamless communication to facilitate referrals, diagnostic tests, and treatment plans.
Debbie demonstrates outstanding proficiency in managing complex administrative tasks, including:
- Patient Communication: Ensuring patients receive clear, empathetic guidance throughout their care journey, responding promptly to enquiries, and delivering exceptional customer service.
- Appointment Coordination: Efficiently scheduling consultations, investigations, and follow-up care, ensuring minimal delays in treatment.
- Medical Records Management: Maintaining accurate and confidential patient records, adhering to data protection regulations and ensuring swift retrieval when required.
- Liaising with Healthcare Professionals: Facilitating effective communication with consultants, GPs, nurses, and hospital staff to ensure coordinated care.
- Patient Transfers: Expertly organising transfers to other hospitals or specialists, ensuring timely treatment and continuity of care.
- Billing and Invoicing: Managing private patient invoices with accuracy and attention to detail.
